Reference

Your Agreement with 55hr Starts Here

These terms set out the rules that apply when you open an account, make a deposit through bKash, Nagad or Rocket, and use any part of the 55hr lobby.

Account eligibility conditionsbKash, Nagad, Rocket deposit rulesWithdrawal and verification termsAccount suspension policyApplicable jurisdiction notice

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TERMS CONTACT PATHS

Reach Us About These Terms

If any clause here is unclear, or if you believe an account action was taken in error, reach our support team through the channels below. We handle terms-related queries separately from general gameplay questions, so use the subject line 'Terms Query' when writing to us by email. Our Bangladesh support team can also walk you through the withdrawal verification steps if you are unsure what documents we need.

Team online

Live Chat

Open the chat widget inside your account dashboard for direct terms clarification. A support agent will respond and can pull up your account status in real time.

Email Support

Send your query to our support address with 'Terms Query' in the subject line. Include your registered mobile number so we can locate your account without delay.

Account Help Centre

The Help Centre inside your account settings lists the most common terms questions — account limits, wallet verification, and the withdrawal release process — in plain language.

What These Terms Actually Cover

55hr Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account on 55hr, you confirm that you have read and accept every condition on this page. These terms apply to all account activity — browsing the lobby, placing wagers, requesting withdrawals, and contacting support. They are a binding agreement between you and 55hr,

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and they take effect the moment your account is created. Deposit transactions made through bKash, Nagad or Rocket are processed subject to both our internal rules and the payment provider's own conditions. We cannot override a wallet provider's hold or reversal policy, so any dispute with
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bKash, Nagad or Rocket must be resolved through their respective channels. Our obligation is to credit your 55hr account wallet once we receive confirmed funds. Withdrawals are released only after identity verification is complete. We may ask you to confirm your registered mobile number, match it
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to your bKash or Nagad or Rocket wallet, and provide any further documentation we reasonably require. This step exists to protect your account — not to delay your funds. If we suspend or restrict an account for a terms breach, any pending withdrawal will be held
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pending review. Availability of services depends on local law and eligible regions; it is your responsibility to confirm that accessing 55hr is permitted where you are.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE ENFORCE THIS

How 55hr Applies These Terms Fairly

We review terms compliance across all accounts on an ongoing basis. Our team monitors deposit patterns, withdrawal requests and account behaviour against the conditions on this page. When a concern is flagged, we contact you via the mobile number registered to your account before taking any restrictive action — unless the situation requires an immediate hold for security reasons.

Account Security

Your account is protected by OTP verification tied to your registered mobile number. We never ask for your bKash, Nagad or Rocket PIN — treat any request for it as fraudulent.

Data Retention

We retain your account records, deposit history and identity documents for the period required by our operating obligations. You can request a summary of what we hold by contacting support.

Amendment Notice

When we update these terms, we post the revised version on this page and note the change date at the top. Continuing to use your account after that date means you accept the updated terms.

Fair Review Process

If you dispute an account decision — a withdrawal hold or a restriction — you can raise a formal review request through email support. We aim to respond with a clear explanation and next steps.

Common Questions About These Terms

The questions below cover what we hear most from people reading this page for the first time. If your question is not listed here, the live chat team can answer it directly from your account page.

Yes. Every deposit and withdrawal — whether through bKash, Nagad, Rocket or any other accepted method — is subject to these terms. The payment provider's own conditions also apply alongside ours.

We update this page when terms change and mark the revision date clearly at the top. We do not notify each account individually, so checking this page periodically is your responsibility.

A suspended account's withdrawal requests are held pending the outcome of our review. We contact you via your registered number to explain the reason and what steps are needed to resolve it.

Both. These terms govern the account relationship between you and us. Whether accessing 55hr is permitted in your location depends entirely on your local law and the eligible regions we operate in.

Send an email to support with 'Data Request' in the subject line and include your registered mobile number. We will confirm what account and identity records we hold within a reasonable timeframe.

Using another person's bKash or Nagad wallet, providing false identity documents, attempting to manipulate withdrawal verification, or any behaviour that circumvents our security checks can all result in a restriction.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Your Agreement with 55hr Starts Here

Reach Us About These Terms

Live Chat

Email Support

Account Help Centre

How 55hr Applies These Terms Fairly

Common Questions About These Terms

01 Do these terms apply to all payment methods, including bKash and Nagad?

02 Can 55hr change these terms without warning?

03 What happens to my funds if my account is suspended?

04 Is my access to 55hr covered by these terms or by local law?

05 How do I request a copy of the data 55hr holds on my account?

06 What counts as a terms breach that could restrict my account?

Terms & Conditions

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