What Information We Collect and Why
When you open an account, we collect your name, email address, phone number and the payment method you choose — whether that is bKash, Nagad or Rocket. Each time you make a deposit or withdrawal, a transaction record is created so we can resolve any payment
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queries you raise. We also collect device identifiers, IP addresses and session data to keep your account secure and prevent unauthorised access. If you contact our support team, the conversation is stored so we can follow up accurately. On the game side, your session history helps
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us identify and fix any technical errors — it is not shared with studios like Pragmatic Play or Evolution for marketing purposes. Cookies and similar tools record your preferences and browsing path within our lobby, but you can adjust or withdraw cookie consent through your browser
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settings at any time. We hold only the data necessary to run your account and process your transactions. Retention periods are tied to account status: active account data is kept while your account remains open; after closure we retain records only as long as our compliance
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obligations require. Availability of our platform and the scope of data processing both depend on your local law and the eligible regions we cover.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.